These answers explain how to prepare a useful Cake By Dinusha enquiry. They do not create fixed lead times, availability, delivery coverage, dietary guarantees or change policies. The details that affect your cake are discussed and confirmed for the individual order.

Enquiries and availability

How do I start a custom cake enquiry?

Start by sharing your preferred date, occasion, estimated serving count and the style or feeling you have in mind. You can use the contact page or WhatsApp +94 71 293 7121. This starts an enquiry only; availability and the final order details must still be agreed.

How far ahead should I enquire?

Earlier enquiries leave more room to discuss the design and practical details, especially for a complex brief. There is no fixed lead time promised on this page. Send your preferred date so current availability can be checked for that request.

Size and design

How do I estimate the right serving count?

Begin with the number of guests, then explain whether the cake will be the main dessert, part of a larger table or served in smaller portions after a meal. Serving estimates depend on how the cake is cut, so the practical size should be discussed for the individual order.

Can I send cake design reference images?

Yes. References can communicate colour, mood, shape, piping and decorative detail. Point out the elements you actually like, because one image may contain several ideas. References begin the design conversation; the final direction still needs to be agreed.

Can a reference cake be copied exactly?

Do not assume an exact copy. Another cake can be useful inspiration, but proportions, available materials, colours, serving needs and handmade details can change the result. Agree which features matter most and allow the final Cake By Dinusha design to be confirmed for your occasion.

Flavours and dietary needs

Which cake flavours and fillings are available?

Flavour ideas shown on the website are inspiration, not a guaranteed live menu. Share the sponge, filling or flavour direction you are considering and ask what can be offered for your date, size and design. Every complete combination needs confirmation.

How should I raise an allergy or ingredient concern?

Raise it before the order is confirmed. Name the ingredient or allergen, explain whether the concern is a preference, intolerance, diagnosed allergy or other medical requirement, and ask about ingredients and cross-contact limitations. Do not assume any cake is allergen-free.

Can I request an eggless, vegan, dairy-free or gluten-free cake?

You can ask, but this page does not promise that any dietary variation is available or suitable. Recipes, branded ingredients, decorations and the preparation environment all matter. Current capability and the limits of what can be accommodated must be discussed directly.

For a fuller explanation of how sponge, filling and finish work together, use the cake flavours and fillings guide as inspiration before you enquire.

Handover and changes

How are collection or delivery arrangements handled?

Collection or delivery is not assumed automatically. Share the event area, required timing and any venue details during your enquiry. The available handover option, location, timing and any related cost are confirmed individually before the order is accepted.

How should a finished cake be transported and stored?

Follow the guidance given for the specific cake. In general, plan a level, cool vehicle space, avoid direct sun and unnecessary stops, and confirm the appropriate storage and serving timing. The filling, finish, structure, journey and Sri Lanka's warm conditions can all affect the plan.

Can I change the cake details later?

Ask about a change as soon as possible. Whether it can be made depends on what has already been agreed or prepared and how the change affects design, ingredients, size, price or handover. A request is not accepted until the revised details are confirmed.

Quotes and WhatsApp

Can I send an order request through WhatsApp?

Yes. You can send a cake enquiry or cart request to WhatsApp +94 71 293 7121. A message does not automatically reserve a date or confirm an order. Cake By Dinusha still needs to confirm availability, the cake brief and the final arrangements.

What information helps with a cake quote?

Share the date, occasion, estimated servings, flavour direction, design references, wording, event area and any ingredient concerns. A quote can only reflect the details it covers, so check the agreed cake and handover inclusions before treating it as the final plan.

One message can cover the essentials

Try: “I am planning a birthday in Ja-Ela on [date] for about [servings]. I like [colours or style] and prefer [flavour direction]. The event is at [area or venue context]. Please let me know what details you need and whether the date can be considered.” Add any dietary or allergen concern separately and clearly.

Ready to share the brief?

Start with what you know.

A date, serving estimate and a little context are enough to begin. Sending an enquiry does not itself confirm an order.